Documentation
Product pages cover what each product is, how it works, what it requires and its limitations.
Help
Support & contact
Where to look first, what to include when you ask for help, and how support is handled.
Try these first
Product pages
Each documented product page includes an FAQ answering the most common questions.
Product truth
If you are unsure whether something is available or decided, this explains how the site handles it.
Contacting support
Official support channels & response targets
Customer support, technical inquiries, and licensing verification are handled directly via our <a href="https://sovel.pro/contact/"><strong>Contact Us Form</strong></a> or by email at <a href="mailto:support@sovel.pro"><strong>support@sovel.pro</strong></a> (with backup to <a href="mailto:sovel.tech@gmail.com">sovel.tech@gmail.com</a>). Inquiries are investigated in technical triage order. Refund eligibility reviews are conducted within 1 to 2 business days. Security vulnerability disclosures receive receipt confirmation within 48 business hours.
What to include in a support request
Including the following in your email will make a request much faster to resolve:
- Product and version — which product, and which version you are on.
- What you expected — the outcome you were aiming for.
- What happened — the actual behaviour, including any message shown.
- Steps to reproduce — the shortest sequence that triggers it.
- Environment — operating system, browser or runtime version, and any relevant configuration.
How support is handled
What support covers
- Product defects — something that behaves differently from how it is documented.
- Setup and requirements problems — including credential and runtime configuration.
- Documentation gaps — an instruction that is missing, ambiguous or wrong.
- Accessibility barriers — on this site or in a product.
- Security reports — treated as high priority.
What support is not
- Not a promise of availability. No response time, service level or coverage window is offered, because none has been approved.
- Not bespoke consulting. Support covers documented products and delivery package contents, not custom development.
- Not a channel for resolving product decisions. Where something is undecided, support will say so rather than invent an answer.
The order that resolves most questions fastest
Product page FAQDocumentationRequirements checkBuilt-in self-checkContact support
For the Content Gap Finding Engine, the built-in diagnostic command is the fastest way to confirm whether the engine itself is healthy before investigating further — see its requirements.
Documentation first
Most questions are answered by the product page for the product you are using. That is why product pages document requirements and limitations, not just features.
Honest answers
If something is not decided, unsupported or not yet built, support will say so rather than guess.
Fixes recorded
Confirmed defects become documented issues and appear in the product’s changelog once resolved — where a public changelog exists.
Accessibility reports prioritised
If you hit a barrier using this site, please report it — accessibility issues are treated as defects.
Common questions
How do I purchase products and receive delivery?
SOVEL products are purchased directly using the Buy Now buttons with instant digital archive download upon successful checkout. Transparent pricing is listed in Indian Rupees (INR) with secure payment via Razorpay or PayPal.
Why is a product page missing screenshots?
Because no cleared screenshot exists yet. A documented placeholder is shown instead of an image that would misrepresent the product.
Is a product available if a package exists?
Products listed in the shop with a Buy Now button are actively available. Unlisted or in-preparation research engines are released only upon official approval.
Do I need an account to use the free tools?
Not for simple browser-local tasks such as calculating, converting, compressing or counting. An account is only requested where it unlocks something real.
How do I report a security issue?
Security reports are treated with urgent priority. Please submit encrypted or plain text vulnerability reports directly to security@sovel.pro or support@sovel.pro.