sovel.pro Evidence-aware platform
Direct Communications & Triage

Let’s Talk

Questions about a SOVEL product, technical issue, research, documentation, licensing, or partnership? Send the details and we’ll route your message appropriately.

Send a Message

All messages are logged securely and delivered directly to the engineering and support team.

Security reminder: Never send passwords, payment card details, or API keys in message bodies.

Official Direct Channels

If you prefer direct email communication, our monitored team inboxes are listed below:

Response Standards

  • Refund Requests: Normally reviewed within 1–2 business days.
  • Security Disclosures: Targeted for acknowledgement within 48 business hours.
  • General Inquiries: Handled in order of technical priority. No general commercial SLA is offered.

View Support Guidelines →